Last December I bought online from Tomtom.com website (the American branch of Dutch-based Company Tomtom) two GPSs, ref. XXL 540 S TM WTE. My bank charged me international transaction fees ($10.81) because they thought I bought these navigation devices from abroad. I bought from a Company located in Concord, MA, I paid with an American Visa card drawn on an American bank account to be delivered to Florida. As a matter of fact the accounting system of Tomtom is located in their main office in Europe (the Netherlands). So be aware of where you buy your next GPS: you might be unduly charged international transaction fees for buying American! Daniella, Tomtom customer service supervisor, promised me a refund she never gave me…So my advice is: STAY AWAY FROM THIS COMPANY! If you have a choice between Garmin and Tomtom, go for Garmin.

i must admit the product on a whole was good but the suction cup they developed to hold the device onto your dashboard was not. the device continually fell off. unfortunately it eventually landed face down and the glass front smashed. When i contacted the company they we re not very sympathetic and run me through a number of emails all of which closed the incident if i didnt respond in 36 hours. The real let down was when they were unwilling to admit their product had a fault with the holder and that they would not replace the device. Now if i was running over rough ground and out in the bush i could understand but i was only driving up a street. Its sad to see how a company that on the whole makes a good product cannot stand on its own device and admit when their wrong and rectify the situation