We received a flyer in the mail from The Zoo about a new gym opening in our city. The flyer clearly stated that it was a 24 hour gym and memberships were only $10/month. Although we are very happy at our current gym, we decided to go check it out at their presale. When we got there, it quickly became apparent that the ad was intentionally misleading. It is either 24 hour access (for like $40/month) or $10/month (for limited time access). The whole time we were there, we felt like the guy doing the sales was playing a shell game and beating around the bush. We could never get a direct answer to any single question. Even when we asked about the corporate/franchise history, the answers were very vague. Apparenetly, of all the locations that they say that they have across the United States, most of them have never been opened. They are "coming soon". After that, we came home and did some research on the internet to find that other people have had the same complaint at other Zoo locations. We are not typically the type people to write complaints like this. We only decided to do so after something that happened a week after we visited the yet to be opened gym. A former employee of our current gym who is working at The Zoo called us (and a friend of ours in our current gym) and said that our gym was going to be closing so he urged us to come join the new gym. We went and talked to the people at our gym and they said that they were not closing and went on to say that their former employee was actually fired from their facility based on complaints from some women in the gym that had been complaining about his inappropriate actions as well as other ethical issues. Who do we trust? Our current gym. They have been there for years and have always been super nice. The Zoo and it's people seem to be very shady. They are just like the classic sales people that were in the fitness industry years ago. I thought we had gotten past all that.

The gym advertises cheap rates and no contracts, but makes it's money on hidden fees. Has many ways of making you pay more than you expected, and billing you even after you cancelled.

It's parent company is National Fitness in Utah. Google that company to learn about all of the myriad scams it pulls of customers.